Refund Policy

Last updated: March 2026

At Bilgisam, we want you to be completely satisfied with our outsource software development and AI agent services. This Refund Policy outlines the conditions under which we offer refunds.

1. AI Agent Subscription Services

Subscription Plans

You may cancel your subscription at any time
Cancellation takes effect at the end of the current billing period
No prorated refunds for partial months
Annual subscriptions may be eligible for prorated refunds within 30 days

Credit Packages

Unused credits are non-refundable once purchased
Refund requests must be made within 14 days of purchase if no credits have been used
Refunds may be granted if the service was defective or unavailable

2. Software Development Projects

For custom software development projects:

Refunds for project work are evaluated on a case-by-case basis
Work completed and approved by the client is non-refundable
If a project is cancelled mid-development, payment for completed milestones is non-refundable
Unused project deposits may be refundable within 30 days if work has not started

3. Eligibility for Refunds

Refunds may be granted in the following cases:

Technical issues preventing access to purchased services
Duplicate charges
Significant discrepancy between advertised and delivered features
Service outages exceeding 48 consecutive hours

4. Non-Refundable Items

The following are not eligible for refunds:

Consumed AI agent credits or tokens
Completed and approved custom development work
Third-party services or licenses purchased on your behalf
Purchases made more than 30 days ago

5. How to Request a Refund

To request a refund:

Email us at bilgisam@gmail.com
Include your order number and reason for the refund
Provide any relevant documentation or screenshots
We will respond within 3-5 business days

6. Processing Time

Approved refunds are processed within 5-10 business days
Refunds are issued to the original payment method
Bank processing times may vary

7. Contact Us

If you have questions about this Refund Policy:

Email: bilgisam@gmail.com
Address: Bilgisam, 30 N Gould St Ste R, Sheridan, WY 82801, United States